Refund Policy

What you buy is a subscription. If you haven't used any of its features yet, it is refundable for 7 days. As soon as you use a subscription feature (an exam unlocks, a hint is shown, a teacher review begins), that period is no longer refundable — because a digital service has been instantly consumed.

• •Unused subscription: If you purchased a subscription and haven't used any of its features yet, you can request a refund within 7 days of the purchase being confirmed.
• •Duplicate or incorrect payment: If an amount was charged twice, or a subscription you paid for was not activated on your account, the full amount is refunded. There is no time limit on this.
• •An exam left incomplete due to our technical error: If an exam failed to open due to a problem on our end, or was lost partway through, that attempt is returned to your plan's allowance.
• •A teacher review that never happened: If you submitted a speaking or writing exam and received no feedback after 5 business days, that review is returned to your plan's allowance.

• •A subscription period whose features have already been used — an exam was unlocked, a hint was shown, or an audio file was submitted for review.
• •Free trials, gifted subscriptions, and any subscription that was not paid for.
• •Teacher feedback that was delivered but you were not satisfied with. In that case, open a ticket for a re-review instead of requesting a refund.
• •The result of an exam with a low score. The fee is for taking the exam, not for passing it.
• •The remaining time of a subscription on an account you deleted yourself.
• •A subscription obtained through fraud (fake accounts, bug exploitation).
• •The current period of a monthly auto-renewing (Stripe) subscription you canceled — canceling only stops next month's renewal; the fee for the period already paid and used is not refunded.

Open a ticket in the support section and include:

• •Your account email.
• •The date and amount of the payment (and the tracking code, if you have one).
• •The reason for your request.

You can also email this same information to [email protected] .

Requests are reviewed within 3 business days at the latest. If approved, the amount is refunded within 7 to 10 business days to the same account or card the payment was made from. The time it takes to arrive depends on the bank and is outside our control.

If your request is denied, you will receive the reason for the denial in writing in the same ticket.

Full contact details and legal information are provided on the contact page .