Help & fixes

What you see: You signed up, but no email arrives — or the button inside the email does nothing.

What to do

1. ۱Open your email and look in the Inbox AND in the Spam / Junk folder. In Gmail also check the Promotions and Updates tabs.
2. ۲Search for the sender [email protected] — in Gmail that finds it in every folder.
3. ۳Found it in Spam? Tap "Not spam" first. While an email sits in Spam, Gmail switches off the button inside it.
4. ۴We send a link, not a code, so there is nothing to type in. Tap "Verify email" (or copy the link into your browser).
5. ۵Nothing after 5 minutes? Check the address for typos (gamil.com, gmail.con, or a "www." at the start) and tap "Resend" — you can resend once a minute.
6. ۶Have Gmail? "Sign in with Google" on the login page needs no verification at all.

What you see: You tap the link and see "This verification link didn't work".

What to do

1. ۱Opened it twice? The first time already worked. Just log in with your email and password.
2. ۲Still failing? Open the login page, type your email and password, and tap "Resend verification email". Every link we ever sent for your account keeps working, so any of those emails will do.
3. ۳Make sure you copy the whole link if you paste it by hand — it must include everything after "token=".

What you see: Wrong password, "email not registered", or a message that login is paused.

What to do

1. ۱Wrong password: tap "Forgot password" on the login page. We email you a reset link (check Spam too).
2. ۲Created your account with Google? Then it has no password. Use the "Sign in with Google" button with the same Gmail address.
3. ۳After several wrong passwords, login pauses for 15 minutes. Resetting your password lifts the pause immediately.
4. ۴"Email not registered"? Check the spelling, or sign up with that address.
5. ۵"Our email bounced"? Your email provider rejected our message — a full mailbox or a mistyped address. Free up space, or sign up again with the correct address.

What you see: The Google button shows an error, a blank window, or nothing happens — often only on one device.

What to do

1. ۱Turn off your VPN or proxy and try again.
2. ۲Open the site in a private / incognito window, or in another browser (Chrome or Firefox).
3. ۳Pause ad-blockers and privacy extensions for this site.
4. ۴Turn off your browser's automatic page translation — it can freeze the login button. Pick your language with the language buttons on the page instead.
5. ۵Works on your phone but not on your laptop? Something on the laptop's network or browser is blocking it. Use your phone, or log in with email and password if you have one.

What you see: A message that today's practice allowance is finished.

What to do

1. ۱Practice has a daily allowance that resets at midnight in your own time zone.
2. ۲Shadowing and Hören have their own separate daily allowance — using one does not use up the other.
3. ۳The Daily Challenge is always free and never counts against your limit.
4. ۴If you were told a problem is fixed, reload the page — an old open tab keeps showing the old message.
5. ۵Want more every day? Compare the plans.

What you see: The bank took the money, but the site still shows the free plan — or the payment stays "pending".

What to do

1. ۱Wait one or two minutes, then reload the page.
2. ۲Don't pay a second time. First check your plan in the Shop.
3. ۳Still nothing? Contact support with the payment reference number from your bank and the email you registered with. We'll check it and activate your plan.
4. ۴Payments that were never completed are returned by the bank automatically; for refunds on completed purchases see the refund page.

What you see: None of the above fixed it.

What to do

1. ۱On the login page tap "Contact support" — you don't need to be logged in.
2. ۲Tell us the email address you used and what you see on screen. A screenshot helps a lot.
3. ۳Already logged in? Open Support and create a ticket.